Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we
can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food,
flowers, newspapers or magazines cannot be returned. We also do not accept products that
are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
● Gift cards
● Downloadable software products
● Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
● Book with obvious signs of use
● CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has
● Any item not in its original condition, is damaged or missing parts for reasons not due
to our error.
● Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the
same item, send us an email at firstname.lastname@example.org and send your item to: Illegaliteitslaan 126,
9727EE, Groningen, The Netherlands.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a
gift credit for the value of your return. Once the returned item is received, a gift certificate will
be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver and they will find out
about your return.
To return your product, you should mail your product to: Illegaliteitslaan 126, 9727EE,
Groningen, The Netherlands.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping
service or purchasing shipping insurance. We don’t guarantee that we will receive your
Contact us at email@example.com for questions related to refunds and returns.